1. General

1.1. Through the online store istorm.com.cy, Apple products (hereinafter the "Product" or "Products") and services (hereinafter the "Services") are available for sale to you.

1.2. The Company reserves the right to select at its absolute discretion the Products it offers for sale in the eshop and to modify, renew and/or withdraw them at any time, free of charge and without prior notice to you. The same applies to the prices of the Products, any offers and discounts which it may carry out at its absolute discretion, always respecting the conditions of the law, and which may change without prior notice to you (obviously before the conclusion of the purchase and sale contract). The same applies to the Services offered.

1.3. In any case, it is noted that the description of the Products, the description of the purpose for which each Product is intended and the stated properties and characteristics that they carry, is based on the characteristics that have been communicated to us by the manufacturer Apple. The Company is not obliged, nor is it able to check, nor is it responsible for the truth, correctness or accuracy thereof, nor for the suitability of the Products or Services for the purpose for which they are intended. Therefore, the Company is not obliged to compensate you for any positive or consequential damage caused to you due to the use of the Products or Services, in accordance with the stated statements.

1.4. The Company reserves the right to refuse to complete/execute any order (i.e. conclusion of the purchase or sale or provision of services) at its discretion and for any reason. The same applies in the event that you engage in any illegal act and/or breach of these terms.

1.5. It is noted that the COMPANY does not guarantee the availability of the products displayed in the eshop. It is also not responsible and is not liable for any damage or loss resulting from the cancellation of an order or from the non-execution or from any delay in its execution, for any reason.

1.6. To make a transaction in the eshop you must be over 18 years of age. When you place an order, you undertake that all the information you provide to us is true and accurate, that you are an authorized user of the credit or debit card or e-wallet or the holder of the bank account you used to place your order and that there is sufficient balance to cover the purchase price of the products/services and shipping costs.

2. Create an account

2.1. First of all, it is noted that creating an account is not mandatory and you can make purchases from the eshop as a guest (guest check-out). However, in case you wish to become a member of istorm.com.cy, it is possible to create an account as follows: By clicking on the “little man” graphic (top right of your screen), a field will open, where you will be asked to enter your email, which will be used as your unique identifier for creating an account and in which you will receive confirmation of any of your orders and the communication regarding them and/or any commercial communication, as well as other automated system messages. At the same time, in order to both create your account and log in to the eshop each time, we will send you a one-time code to the registered email, which you must submit in the corresponding field that will open automatically upon submitting the connection request. This code only lasts a few minutes for security reasons, so if you delay submitting it, you will need to request its issuance again.

2.2. You can modify, update or correct the personal data stored in your account at any time by logging into your account in the “Profile” section and specifically the “Addresses”, “First Name” and “Last Name”, except for your email. The email used for login cannot be changed. Also, in your Account you will find a history of the orders you have placed through the eshop.

2.4. Any information you provide to us, either through your account or upon completion of your purchase, you guarantee that it is completely correct, true, accurate and up-to-date and that you are providing it to us legally.

3. Order

3.1. Procedure : You can add the Products and Services you wish to your shopping cart by clicking either directly on the “Buy” button or on the corresponding “Add to Cart” button on the product page. You can view details regarding the contents of your cart at any time by clicking on the cart icon in the upper right corner, while by clicking on “View Cart” you can view detailed details such as the cost, the possibility and amount of installments, the methods of receipt, as well as suggested Products and Services. At the same time, you are given the opportunity to modify the contents of the cart by deleting part or all of its contents or changing the quantities you have selected. You can also see the availability of the Products you have added to the cart in our stores, while by setting the Postal Code that serves you, you will be shown the stores closest to the respective location. Alternatively, you can click on “Use my current location” for the same function, provided that you have set your browser settings to allow access to your location. By moving to the next step by clicking on the “checkout” button, you can be informed about any shipping costs, where after filling in the delivery address and shipping method details, this is automatically calculated, as well as being informed about an indicative delivery time, depending on the shipping method you have chosen. At the same time, you are given a summary of the order, as well as a relevant field for entering any discount code. You can then complete your transaction by clicking on the “Complete order and payment” button.

3.2. Delivery, method, time and shipping cost : When completing the order, you will first be asked to choose whether you wish to pick it up from a store or have it shipped to you. If you choose the first option, you will be shown the available stores with stock near the address "your location", which you can modify. If you have not set a location, then all available stores with stock will simply be shown. You can also use the "Use my location" button at this point if you have set your browser settings to allow access to your location or fill in the postal code that serves you. You also fill in the recipient's details (name, email and optionally the phone number). If you choose the second option, you will need to fill in the delivery address and your details in detail (address, city, postal code, region, as well as name and contact number). We remind you that deliveries are made only within Cyprus.

Then, you choose whether the order will be shipped to you at the shipping address you have filled in, or to pick up from the store of your choice.

For your convenience, the shipment of your order to your location is usually carried out by the cooperating courier company ACS Cyprus. Orders placed on istorm.com.cy on working days until 12.00 noon and are ready for delivery are usually delivered, provided the product is available, within 48-72 hours (otherwise within the next 2-3 working days). For the remaining areas and provided the product is available, the delivery varies depending on the distance and can reach 4-5 working days. In areas that are characterized as inaccessible by the cooperating courier company, the delivery time may be even longer. To avoid additional shipping charges, the order is executed when all the products included in it are available. If for any reason you wish to receive delivery of only the available products of the order, please call us at and request their delivery, stating the order number. Deliveries are made on working days and hours, from Monday to Friday from 9.00 to 19.00. Deliveries are not made on Saturdays, holidays and days when our central warehouse is closed for inventory reasons. For orders of products that are not immediately available, we will contact you by phone to inform you of their delivery time.

Orders over €95 are shipped free of charge to all destinations in the ACS core network. Orders to destinations outside the ACS core network (classified as remote destinations) are subject to shipping charges, the exact amount of which will be communicated to you during the order completion process. Orders under €95 are subject to shipping charges of €6.

Please note that the delivery time may be affected by the method of payment of the order, as indicatively in the case of a bank deposit based on the time of appearance of the payment in our bank account. It is also noted that the COMPANY is not responsible for the timely delivery of the products, when the delivery is made via the courier company, as the latter is the one who determines the delivery time depending on the shipping/delivery address.

In the case of products with one of the following indications:

· Expected Soon or

· Available upon request

The delivery deadline is indicative - not binding for the COMPANY - and may be modified depending on the availability of the manufacturer Apple or the COMPANY's suppliers, if these are third-party products. In these cases, you will be informed of the exact delivery date via an email notification.

If you have selected "Pickup from store", there is no charge. If you have already paid for your order, you have the option to come to the iStorm store of your choice for pickup after receiving relevant information from us via email to the email address you have provided regarding the exact delivery time, inviting you to come for pickup within 3 days from the time you received the relevant information. In case you have not paid for the order and do not come within the above 3-day period, your order will be canceled.

3.3. Payment Methods : By going to the Payment section, you are initially asked to tell us whether you wish to issue an invoice or not.

Then, you select a payment method, either via Viva.com, by bank deposit, or by cash on delivery (Cash on Delivery - COD). If you have selected store pickup, then the option "Pay in store" will also appear. Specifically, the following payment methods are offered:

· One-time payment via viva.com

· By bank deposit

· Cash on delivery (COD), under conditions (see below).

Also, if you pay in store, the following payment methods are also available: Up to 12 interest-free installments with a credit card via Viva, via Apple Pay & via the Trade & Upgrade program.

Notes regarding payment by bank deposit:

The order is processed after the full amount deposited appears in the available account held by our COMPANY. If the transfer is made from another bank, it usually takes 2-3 business days for the payment to appear, while if the transfer is made from the same bank, the payment appears on the next business day. In case the deposit is not made within 7 business days from the day of your order, the order will be completely canceled. Please do not forget to write as a reason in the deposit the order number to which the deposit relates along with your email and full name. In case you omit this element so that it is possible to link the specific order with its payment, the COMPANY does not bear any responsibility for any delay or cancellation that may occur due to this omission. It goes without saying that you are responsible for any bank charges related to bank transfers/transfers, as you must deposit the entire total price of your order.

Notes regarding the Trade & Upgrade program:

With the Trade & Upgrade program, you can bring your device to us for an appraisal and then you can exchange your old device for a new one, the cost of which will be deducted from the amount resulting from the appraisal. You can also make an initial appraisal of the value of the device you own yourself via the pricing-v2.pandas.io/el-GR/istormcy page, in order to receive an estimate of the value of the iStorm voucher you are entitled to, which is only valid for iPhone models for in-store purchases. Please note that the final value of the voucher is determined after the final appraisal of your device by us. Attention! Before you proceed with the delivery (sale) of the device, please ensure that you have completely deleted your data from the device, including all your personal and sensitive information in order to protect your privacy. We inform you that in any case, you give us full authorization to proceed with a total deletion and restoration of it if you have not deleted the data before selling the device to us. It is understood that you responsibly declare to us that you are the legal owner of the device you exchange, which came into your possession legally, as well as that the said device is not a product of theft, embezzlement, acceptance of stolen goods or disposal of proceeds of crime, robbery or any other criminal offense or illegal act. You also declare that by accepting the proposed price of the voucher offered to you, you surrender possession of the device and transfer it in full ownership, possession, and possession to the COMPANY, unconditionally and without any other person, against the price of the voucher. More information about the program can be found here Trade in iPhone – iStorm Cyprus .

 

3.4. Order completion and submission : Having chosen the payment method, you are asked to confirm the billing information, stating whether the billing address is the same as the shipping address (otherwise, fill in the different billing address). You are then asked to accept these terms, as well as to declare that you have been informed of the COMPANY's privacy policy and, if you wish, to submit an order for the purchase of products/services by clicking the "Complete order & payment" button. At the same time, acknowledging your obligation to pay by submitting it.

In this way , you submit a proposal to the COMPANY for the conclusion of a purchase contract for the products/services you have selected.

3.5. Once your order process is complete, you will be taken to the successful completion page and will receive an automated message, which will be sent to the email address you have provided to us. It is expressly emphasized that the order confirmation message from the COMPANY does not constitute acceptance of your order, nor acceptance of the proposal to conclude a contract with the COMPANY. On the contrary, the order is received by the COMPANY subject to checking the availability and correctness of the price of the product ordered.

3.6. Price control: The COMPANY takes all necessary measures to correctly display the prices on the products offered. However, it is possible that due to a technical error, there may be an error in the price and therefore, in this case you will be informed accordingly. We kindly ask you to inform us in case you consider that there is an obvious error in the price of a product (e.g. when there is a large deviation from the original price), and to refrain from purchasing it. We draw your attention even in cases where you reasonably expect there to be particularly low prices (for example, discount period, Black Friday, etc.). The prices listed include VAT, but do not include the additional required shipping charges, etc., nor any deductions or withholdings provided for organizations, Authorities, bodies, etc., nor any costs or charges required in the event of payment of the price to a bank (e.g. commission of the customer's bank and/or the company) or other charges due to a banking transaction that the customer is charged with and which cannot be calculated in advance, as they are determined by the respective pricing policy of the banks.

3.7. Any product offers that appear in the online store or are available through competitions held by the COMPANY from time to time are always valid until stocks run out, at which point a strict order of priority is observed in the execution of orders.

4. Conclusion of a contract

4.1. Furthermore, you will receive an e-mail, depending on the results of the availability and price check, and if your order can be executed, informing you of the dispatch of delivery or receipt of your order, depending on the method you have chosen to receive. The sending of the aforementioned e-mail constitutes the acceptance by the COMPANY of the proposal submitted by you for the conclusion of a contract and therefore the contract between the buyer and the COMPANY is concluded only once the COMPANY sends the said message.

4.2. It is clarified that the delivery time of the products to the courier company or the time required for the product to be available for collection from our store may vary depending on the availability of the products and the commitment of the suppliers in relation to the delivery time. Therefore, we inform you that any delay on the part of the manufacturers/suppliers in making a product available to us will result in a corresponding delay in the delivery time and shipment of the product by us. Delivery times are also subject to delays due to delays by the courier companies or force majeure, which is outside our sphere of influence and is not our responsibility.

4.3. Order cancellation: Exceptionally, the following applies to products:

a) In the event that it is possible to order the product, but at a different delivery time or a different price, you are entitled to either 1) unilaterally cancel the order by making a written statement via the contact form, or 2) choose to execute the order for the remaining products in the event that the unavailability concerns only part of the ordered products of an order, or 3) choose to have the COMPANY place the order from the manufacturer, in which case you will have to pay the full price in advance.

b) In the event that the order is not possible and the product is not available from the manufacturer, you will be informed by email about the cancellation of the order on our part with the release of the reserved amount. It is understood that in the event of cancellation, the part of the order relating to the service ordered will also be cancelled at the same time due to its inextricable connection with the unavailable product.

4.4. Update on the progress of your order: It is emphasized that any update that will be made to the email address or other contact information that you have provided when creating an account or when making your purchases in the eshop, will be considered valid even if it is not delivered to you due to an error in the information you have provided and/or due to a failure in your server, and/or your telephone, and/or your telecommunications provider, and/or due to failure to notify the COMPANY of a change in your information in a timely manner. In the event that the COMPANY's contractual or legal obligations are not fulfilled in a timely and appropriate manner due to the use of untrue, incorrect or outdated personal information that you provide, the COMPANY bears no responsibility. Furthermore, you bear full and exclusive responsibility for any loss or damage incurred by the COMPANY due to untrue, incorrect or outdated information declared by you.

5. Withdrawal

5.1. You are entitled under the law to withdraw from this contract if you are a consumer, without giving any explanation, subject to the terms of 5.2 below, by notifying the COMPANY within 14 days of receipt of the product or of the conclusion of the contract in the case of services. The right of withdrawal does not apply to cases excluded by applicable law, such as products that have been manufactured for you according to your own specifications or clearly personalized products, services that have already been performed, products that are not suitable for return for health protection reasons or for hygiene reasons if they have been unsealed, as well as programs and software that have been unsealed, etc.

5.2. In case of valid exercise of the right of Withdrawal, the condition for the return is that the product is in its original condition, the packaging is intact and all accessories, any gifts, accompanying products and materials are included.

5.3. Consequences of withdrawal: If you withdraw lawfully, the COMPANY will refund all the money received from you, without undue delay. The COMPANY is entitled to delay the refund until it receives the Products back or until you provide us with evidence that you have sent the goods back, whichever occurs first. In any case, the money to be refunded will be proportional to the part of the order for which the withdrawal took place. You expressly agree that the COMPANY will refund the money to the means with which you have paid. You must provide correct information to the COMPANY (e.g. IBAN), which in any case is released from the obligation if it pays to the details you stated.

5.4. Decrease in product value: In the event that the product has lost its value due to treatment that goes beyond your necessary examination to determine the nature, function and characteristics of the product, you will be responsible and must compensate for the decrease in its value with financial compensation. In this case, the specific financial compensation will be deducted from the amount we will refund to you. In any such case, you will be informed before the credit and refund process is completed.

5.5. Legal Warranty: Product sellers are obliged to guarantee to consumers that their products comply with the terms of the sales contract for a period of two (2) years from the date of delivery of the product.

Therefore, if you are a consumer (in accordance with Directive (EU) 2019/771 and the Certain Aspects Relating to Contracts for the Sale of Goods Law of 2021 (Law 154(I)/2021), as amended, and your product presents a lack of conformity that existed at the time of delivery and which was discovered within a period of two (2) years from the date of delivery of the product, provided that you informed the seller of the product of the lack of conformity within a period of at least two (2) months from the date on which you discovered this lack, you have the right to request:

 

1. The free repair or replacement of the product within a reasonable period of time, which may not exceed twenty-five (25) days, from the moment of being informed about the lack of conformity, and without significant inconvenience to you, unless the repair or replacement of the product would be impossible or, compared to the alternative means of redress, would entail disproportionate costs for the seller, taking into account all the circumstances, including: (a) the value that the good would have had if there was no lack of conformity, (b) the importance of the lack of conformity and (c) whether the alternative means of redress could be carried out without significant inconvenience to you as a consumer.

1. It is noted that in the event that an extension of the above twenty-five (25) day period is required, your express consent will be necessary.

or

2. The proportional reduction of the price or the termination of the sales contract, if one of the following cases applies:

(a) the seller has refused to bring the goods into conformity because this is impossible or, compared to the alternative means of redress, would entail disproportionate costs for the seller, for the reasons set out in point 1 above; or

(b) the seller has not completed the repair or replacement within a reasonable time from the moment the seller was informed by the consumer about the lack of conformity; and/or without significant inconvenience to the consumer, taking into account the nature of the product and the purpose for which the consumer intended the product; or

(c) the seller has not completed the repair or replacement after the consumer has made the product available to the seller and the seller has retrieved the product at his own expense; or

(d) where the repair of the product requires the removal of the product which was installed in a manner consistent with the nature and purpose of the product before the lack of conformity became apparent, or where that product must be replaced and the seller fails to remove the non-conforming product and install the replacement or repaired product, or fails to bear the costs of such removal and installation; or

(e) there is a lack of conformity of the product, despite the fact that the seller had previously tried to restore the conformity of the goods; or

(f) the lack of conformity is so serious as to justify the immediate reduction of the price or the termination of the sales contract; or

(g) the seller has stated, or it is inferred from the circumstances, that he will not restore the conformity of the product within a reasonable time or without significant inconvenience to the consumer.

It is understood that you are not entitled to terminate the contract for the sale of the product if the lack of conformity is insignificant.

You are entitled to reject the product and terminate the contract or request immediate replacement if the lack of conformity of the product becomes apparent within thirty (30) days from the date of delivery.

Unless proven otherwise, any lack of conformity which is discovered within two (2) years from the delivery of the product is presumed to exist at the time of delivery, unless proven otherwise or if such presumption is incompatible with the nature of the product or the nature of the lack of conformity.

5.6. Technical Support & Warranties: For after-sales technical service, you can contact any of the authorized service centers. The packaging of the products you purchase from istorm.com.cy includes manufacturer's warranty forms in Greek with the legal content. For Apple products, the warranty is one (1) year. The two-year warranty is covered for the first year by the manufacturer and the second year by the COMPANY. The two-year warranty applies to individuals who receive a retail purchase receipt.

5.7. DOA (Dead-on-Arrival): In addition to your statutory rights as defined above, for certain products the possibility of commercial replacement due to DOA (refers to Replacement of a product with a Technical Problem during delivery Dead-On-Arrival). This possibility, if provided by the manufacturer, concerns a specific period of time from the purchase and is usually valid for a few days from the date of purchase (7 calendar days). Therefore, in the event that the product is covered by the DOA replacement service and you wish to activate it, the restoration procedure provided by the manufacturer must be followed within the time provided by the specific procedure. If replacement and not repair are provided, then the product is sent to the manufacturer's approved return point for inspection and replacement approval and always in accordance with the DOA policy in force by the manufacturer. In any case, in order to return a DOA case, the product must be accompanied by a copy of the "Purchase Document" (receipt), be in perfect condition, be accompanied by all its accessories, be within the DOA period provided by the manufacturer and be accompanied by a detailed description of the problem. In cases where the manufacturer requires that the fault be diagnosed and a replacement approved by an authorized Service Center before starting the DOA procedure, the latter will be accepted if the relevant approval of the Service Center has been obtained. Shipping to authorized Service Centers is done at your own expense and at your own expense unless otherwise provided by the manufacturer.

5.8. In the event that the product you received is different from the one you ordered, you can return it within five (5) calendar days of purchase, free of shipping charges, to the company's address.

6. GENERAL

If any of the above terms were to be deemed unenforceable, it will not affect the validity and enforceability of the remaining terms.

Any delay by the COMPANY in exercising part or all of the rights arising from these terms does not result in a weakening or waiver of said right, which may be exercised at any time at a later stage and at its reasonable discretion.

These terms represent the entire agreement between each user and the COMPANY and govern the access and use of the Website by the users. These terms supersede any other written agreement between each user and the COMPANY in relation to the use of the Website.

These terms are governed by and interpreted in accordance with applicable Cypriot and EU legislation and the courts of Nicosia shall have exclusive jurisdiction to resolve any dispute.

 

The possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is also provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting outside of his professional capacity) and has any problem with a purchase made from our eshop, he can initiate the ADR procedure through the single pan-EU platform for electronic dispute resolution (ADR platform) available at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage ,

which enables consumers and suppliers to submit any disputes arising from online purchases to an online resolution process.

You can address any complaint to the COMPANY using its contact details (see CONTACT).